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hello nanu

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Free calls for everyone, everywhere. Download now and let's all speak freely

about nanu

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who is nanu?

nanu is a clever little app that allows you to make free calls on your mobile phone. Right now, it works on android phones, but soon, it will work on most other phones. nanu doesn't need a fast network, so unlike skype or viber, it works on 2g and congested networks. In other words, it works anywhere your phone does. Plus nanu sounds crisper and clearer.

see nanu

See how many free minutes you have for nanu to non-nanu phone calls.

Here's what an ad looks like on nanu. It's what pays for your call.

Ask your friends to download nanu. The more people who use nanu, the more free minutes we can give away.

nanu automatically identifies friends with nanu. So you know who to call for free.

ask nanu

*When you use nanu on a 2G/3G/LTE network you will need a data connection and may still have to pay data charges to your carrier.

If you have questions or feedback, feel free to contact us at helpme@hellonanu.com

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terms of service

TERMS OF USE

These Terms of Use (the “Terms of Use”) is a legal agreement between you (“you” or “your”) and Gentay Communications Pte Ltd, the owner of nanu (“nanu”, “we”, “our” or “us”) regarding the use of the nanu application and related documentation (the “Application”) being installed by you on your mobile or any other device (the “Device”) and/or using any of the services enabled by the Application (the “Services”).

Please read these Terms of Use and Privacy Policy carefully and make sure that you understand them before installing the Application or otherwise using or accessing any of the Services.

By installing the Application and/or using or accessing any of the Services, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF USE AND BY OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE AND CAN BE FOUND AT PRIVACY POLICY. IF AT ANY TIME YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MAY NOT USE THE APPLICATION AND THE SERVICES AND YOU MUST CEASE TO USE THE APPLICATION AND THE SERVICES IMMEDIATELY.

We may amend these Terms of Use from time to time at our discretion and such amendment shall be deemed to be effective between you and us from such time as we post the amended and updated Terms of Use on our website. Accordingly, you are advised to check these Terms of Use each time you wish to use the Application and/or the Services to ensure you are aware of and understand the terms which will apply at that time. Your continued use of the Application and/or Services following any amendment of these Terms of Use will signify your assent to and acceptance of its revised terms.

If you wish to contact us at any time in connection with these Terms of Use, please contact us at contact@hellonanu.com.

GRANT OF LICENSE

Subject to your compliance with the terms and conditions set out in these Terms of Use, we hereby grant you a personal, limited, non-commercial, non-exclusive, non-sublicensable, non-assignable, revocable license to download, install and use one (1) copy of the Application, in object code format, only on your Device for the sole purpose of personally using the Application and any other application or applications that may be explicitly authorized by us for use through use of the Application.

The Application and the Services are protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. The Application and the Services are licensed, not sold, to you pursuant to, and solely for your use, under and subject to these Terms of Use and nothing herein or otherwise shall be construed as an assignment or transfer of the Application or the Services. We or our licensors as applicable own and retain all right, title, and interest relating to or embodied in the Application and/or the Services (including any related documentation and any new releases, modifications, and enhancements thereto), including without limitation all intellectual property rights relating thereto. These Terms of Use do not grant you any rights to use any trademarks, logos or service marks belonging to us, including but not limited to nanu. Except as expressly stated in these Terms of Use, no licenses or rights are granted to you, directly or by implication, inducement, estoppel or otherwise.

 

UPDATES

We reserve the right at our sole and absolute discretion, and with or without notice to you, to add or remove features or functions to or from the Services, or to provide programming fixes, enhancements, updates and upgrades, to the Application (collectively “Updates”). You agree that we have no obligation to provide you with Updates, or make available to you any subsequent versions of the Application.

You acknowledge that we, in our sole and absolute discretion, may modify, discontinue or suspend your ability to use any version of the Application and/or any or all of the Services or disable any Application you may already have accessed or installed without any notice to you, for the purposes of repair, maintenance, improvement, and/or upgrade of any underlying technology.

NON-AVAILABILITY OF APPLICATION AND SERVICES

You acknowledge that the Application and the Services will not always be available due to upgrades, maintenance or interruption or disruption of the internet and networks owned or controlled by a third party, and we shall not be liable to you for any losses or damage as a result of any upgrades and maintenance to the Application and Services or interruption or disruption of the internet and networks owned or controlled by a third party.

RESTRICTIONS ON USE

Your access to and use of the Application and the Services are subject to your compliance with the provisions of these Terms of Use.

You shall be solely responsible for the use, management and control of the Application and the Services and your use, management and control of the Application and the Services is entirely at your own risk.

You hereby represent, warrant and agree that you shall not:

decompile, disassemble, reverse engineer, translate or otherwise attempt to learn the source code of the Application and/or the Services;
assign, copy, alter, create derivative works of, distribute, lease, loan, modify, pledge, decompile, reverse engineer, rent, sell, sublicense or otherwise transfer, directly or indirectly, the Application and/or the Services, or any part thereof to a third party, or to assist or permit any third party to do so;
transmit, during the use of the Application or access to the Services, anything that contains, or may contain, a virus or other property that may be contaminating or destructive to the Application and/or the Services;
upload or launch any automated systems or Application onto or within the Application and/or our website, such as “Trojan Horses”, “robots” or “spiders”, or other manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or circumvent the navigational structure or presentation of the Application and/or the Services;
remove, obscure or alter any copyright and/or other proprietary notices contained on or in or otherwise connected to the Application or any of the Services;
use the Application and/or the Services in any manner, or for any purpose, that is in violation of any applicable laws or in any manner that violates any of our rights or interests; and
restrict or inhibit any other person from using the Application or Services.
YOUR CONTENT

You acknowledge and agree that you are solely responsible for all content consisting of text, sounds, audio, pictures, photos, video and/or any type of materials, information or communications (collectively referred to as the “Content”) that you transmit or display through the Application or Services and that we are not responsible to you or any third party in connection with any Content.

You hereby agree, represent and warrant that:

you shall not transmit or display any Content which may be deemed hateful, threatening, pornographic, obscene, abusive, racially or ethnically offensive, libelous or defamatory, or any Content that encourages conduct that would be considered a criminal offense or bring forth civil liability;
you are the creator and owner of the Content or have the necessary rights to transmit or display the Content;
the Content you transmit or you display does not and will not infringe, violate, or misappropriate the rights of any third party, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right.
YOUR UTILISATION OF YOUR DEVICE

If your use of the Application or Services is dependent upon the use of network owned or controlled by a third party, you acknowledge and agree that your license to use the Application is subject to you obtaining consent from the relevant third party for such use and by using the Application you warrant that you have obtained such consent.

In addition, you warrant that you own the Device to which you are downloading the Application, or that you have the legal right to control the use of that Device.

You further agree to ensure that any other person whom you permit to use the Application or Services will do so in accordance with this Terms of Use.

You must delete any Application from the Device if you sell the Device, or if you cease to have the legal right to control use of the Device.

FEES
Your use of the Application and Services are free. However, we may ask your permission to use your native SMS application to deliver messages or invitations to people who are not registered users of the Application and/or Services and with whom you choose to communicate. Some of these services may charge additional fees.
NO ACCESS TO EMERGENCY SERVICES
The Application and Services are not intended to support or carry emergency calls to any type of hospitals, law enforcement agencies, medical care unit or any other kind of services that connect a subscriber or user to emergency services personnel or public safety answering points pursuant to applicable local and or national regulatory requirements (“Emergency Services”). You acknowledge and agree that: (i) we are not required to offer access to Emergency Services under any applicable local and/or national rules, regulations or law; (ii) it is your responsibility to purchase, separately from the Application, traditional wireless (cellular) or fixed line telephone services that offer access to Emergency Services, and (iii) we are not a replacement for your primary telephone service.
LINKS TO THIRD PARTY WEBSITES.
The Application and our website may contain links to other third party websites ("Third Party Sites"). These Third Party Sites are provided solely as a convenience to you. Such Third Party Sites are not under our control, and we are not responsible for and do not endorse the content of such Third Party Sites, including any information or materials contained on such Third Party Sites.
NO WARRANTY
The Services and Application are provided “as is” and notwithstanding any other provision of these Terms of Use, we do not warrant, guarantee or make any representations that:
any use of the Application and/or the Services by you will be uninterrupted, available, defect-free or error-free;
the Application and/or the Services are of a satisfactory quality;
the Application and/or the Services will meet your requirements or will fit your purposes, whether or not such requirements or purposes have been informed to us or otherwise;
any use of the Application and/or the Services by you will not infringe rights (including without limitation the intellectual property rights) of any third party; or
the Application and/or the Services are free from defects, viruses, Trojan horses, worms or other technologically harmful material.
Save as expressly set out in these Terms of Use, all other warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law (including any implied warranties or conditions of satisfactory quality and fitness for a particular purpose) are, to the fullest extent permitted by applicable law, excluded from these Terms of Use.
We shall have no liability for your inability to connect to or to access the Application or Services which may result from any faults, errors or problems relating to your Device, operating system, application, network, network setup or security, or your internet service provider or your network service provider or any other similar problem.
LIMITATION OF LIABILITY
Nothing in these Terms of Use shall limit or exclude our liability for:
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
anything else that cannot be excluded or limited by any applicable laws.
Subject to Clause 11.1, we and our officers, directors, employees or shareholders will under no circumstances whatever be liable to you or any user, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising out of or in connection with your access to or use of (or inability to use) the Application and/or Services for:
any loss or damage due to errors, mistakes or inaccuracies of the Application and/or Services;
any loss or damage due to any unauthorised access to or use of the Application and/or Services;
any loss or damage due to any interruption or cessation of the Application and/or Services;
any loss or damage due to any bugs, viruses, Trojan horses or similar malware which may be transmitted to or through the Application and/or Services by any third party;
any loss of profits, sales, business, or revenue;
loss or corruption of data, information or application;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill;
pure economic loss; or
any indirect or consequential loss.
INDEMNITY AND WARRANTY
You agree to indemnify, defend and hold us and our officers, directors, employees or shareholders harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including reasonable attorneys' fees and costs) arising out of or in connection with any claim arising from or relating to (i) your use or access of the Application and/or the Services, and (ii) any breach by you of these Terms of Use.
TERMINATION BY YOU
You may terminate your use of the Application and Services at any time by uninstalling and deleting the Application from all of your Devices.
TERMINATION BY US
Without prejudice to any other rights or remedies to which we may be entitled, we are entitled, without penalty or liability, to restrict, terminate or suspend your access or use of the Application and/or Services immediately if:
we are required to do so under any applicable law,
if you commit any material breach of any of these Terms of Use; or
if you create any problems or legal liabilities (actual or potential).
You agree that we are under no obligation to provide the Application and/or the Services, and that we shall be liable to you or to any other party for any limitation, suspension, discontinuance, termination or modification of the Application and/or the Services.
CONSEQUENCES OF TERMINATION
Upon termination or expiry of the Services for any reason in accordance with these Terms of Use, you must immediately cease using the Application and the Services and delete or otherwise remove any copies of the Application from your Device.
All provisions of these Terms of Use which impose obligations continuing in their nature shall survive termination of these Terms of Use.
FORCE MAJEURE
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations in relation to the Application and/or the Services that are caused by any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat of war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of public or private transport, activities of hackers, malicious conduct, failure or interruption of any public or private telecommunications networks, power failures or interruption, or failures of any third party service providers (including providers of internet services and telecommunications).
General
We may assign, delegate, sub-contract or transfer any or all of our rights and/or obligations under these Terms of Use to any third party. You may not transfer any or all of your rights or obligations under these Terms of Use to any third party.
These Terms of Use are entered into between you and us. For the avoidance of doubt, a person who is not a party to these Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act (Cap. 53B) to enforce any of the terms of this Terms of Use.
Each of the provisions of these Terms of Use operates separately. If any court, relevant authority or other administrative body of competent jurisdiction decides that any of the provisions in these Terms of Use (or part-provision) is unlawful, unenforceable or invalid, the remaining provisions will remain in full force and effect. If any unlawful, unenforceable or invalid provision would be legal, enforceable or valid if some part of it were deleted, the provision shall apply with whatever modification is necessary to make it legal, enforceable or valid.
The failure by us to exercise or enforce any right conferred by these Terms of Use shall not be deemed to be a waiver of any such right or to operate so as to bar the exercise or enforcement of any such or other right on any later occasion.
These Terms of Use and our Privacy Policy constitute the entire agreement between you and us and supersede, replace and extinguish any previous arrangement, understanding or agreement between us relating to the subject matter they cover. You acknowledge that you have not relied on any statement, promise, warranty or representation made or given by or on behalf of us which is not set out in these Terms of Use and the Privacy Policy.
Governing Law
These Terms of Use and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) will be governed by and construed in accordance with the laws of Singapore. The courts of Singapore shall have exclusive jurisdiction to settle any dispute or claim that may arise out of or in connection with these Terms of Use.

Terms of Use last updated: 4th August, 2014

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Privacy Policy

PRIVACY POLICY

This is the Privacy Policy of Gentay Communications Pte Ltd, owner of nanu (“nanu”, “us”, “we”, or “our”) and is incorporated into and is subject to our Terms of Use, which is available at TERMS OF USE. We are committed to respecting and protecting your personal data in respect of information collected through or in connection with the Application and the Services. This Privacy Policy (along with the Terms of Use) sets out the basis on which we process, collect, use and disclose any personal data we collect from you as a subscriber or user of the Application and the Services.

By installing the Application and/or using or accessing the Services, you hereby agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Application or the Services.

PERSONAL DATA THAT WE MAY COLLECT

When you install the Application on your Device and register with us, you are only required to provide your mobile phone number to us. You may also provide other personal data such as your age, gender, education and profession to us should you wish to access certain Services.

We may request access to your current location – provided by your Device using GPS or similar technologies – so that we can provide content that is more suitable to your location.

The Application allows you to share Content within the Application with other users, and if you choose to do so your Content will be stored on our servers. In addition, if you choose to share these items with other subscribers of the Application, we may not be able to remove them from our servers or make them unavailable to anyone you have shared them with. By choosing to share Content with other subscribers, you should understand that you may no longer be able to control how that Content is used and that it may become publicly available (depending in part on your actions or the actions of others with whom you have shared the information). We are not responsible for any use or misuse of Content you choose to share.

HOW WE USE YOUR PERSONAL DATA

You agree and consent to us processing, collecting, using and disclosing personal data held about you for the following purposes:

To process, administer and/or manage the Application and the Services;

Your phone number, which will be verified, will be used for identification purposes as your Application ID;
To verify your identity;
To connect you with other parties as enabled by the Service;
To provide you with any Services that you may request from us from time to time and to communicate with you in relation to those Services;

To deliver to you any administrative notices, updates, notifications, alerts and communications relevant to your use of the Service;

To facilitate the delivery of our and third party advertising on or through the Application and/or the Services tailored to your benefit or interests;

To store, host and/or back up (whether for disaster recovery or otherwise) your personal data, whether within or outside Singapore:

For record-keeping purposes:

To conduct research, analysis and development activities (including but not limited to data analytics, surveys and/or profiling) to improve the Application and/or the Services in order to enhance the Application and/or Services provided to you;

To responding to legal process, pursuing legal rights and remedies, defending litigation and managing any complaints or claims;
To respond to requests for information from public and governmental / regulatory authorities, statutory boards, related companies and for audit, compliance, investigation and inspection purposes;
To comply with any applicable law, regulation, legal process or government request.
(collectively, the “Purposes”).
WHO WE DISCLOSE YOUR PERSONAL DATA TO

We do not rent, sell, or share any information about you or any subscriber with any third parties, except as specifically described in this Privacy Policy.

You agree and consent that your personal data may be used, disclosed, maintained, accessed, processed and/or transferred to the following third parties, whether sited in Singapore or outside of Singapore, for one or more of the Purposes:

Our shareholders, subsidiaries and group companies;
Our business partners, customers and advertisers;
Third party vendors or service providers which require the processing of your personal data, for example, third party service providers which have been engaged by us to : (i) to provide and maintain any IT equipment used to store and access your personal data; (ii) to host and maintain the Application, the Services and/or our website; or (iii) otherwise in connection with the provision of the Application and/or the Services;
Our auditors and legal advisors;
Financial institutions, credit card companies and payment processors;
Public and governmental / regulatory authorities, statutory boards, industry associations;
Courts and other alternative dispute forums; or
Any third party in connection with (i) the sale of any of our business or assets, in which case we may disclose your personal data to the prospective buyer of such business or assets; or (ii) the acquisition of us or substantially all of our assets by a third party, in which case personal data held by us about you and our other customers will be one of the transferred assets.

(collectively, the “Permitted Parties”).
In certain circumstances we may provide third parties (whether or not located in Singapore) with aggregate information about the subscribers or users of the Application and/or the Services. This may include information about your Device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our customers and advertisers. This is anonymised statistical data about our subscribers’ or users’ actions and patterns, and does not identify any individual.

We may allow third parties with whom we have a separate agreement to use cookies and other technologies to collect information about the use of the Application and/or the Services, so that they can serve interest-based advertisements to the users or subscribers of the Application and/or the Services. These third parties may include (1) our business partners, customers and advertisers, who collect information when you view or interact with one of their advertisements on the Application; and (2) advertising networks, which collect information about your interests when you view or interact with one of their advertisements. The information gathered by these third parties may be used to make predictions about your interests or preferences so that they can display advertisements on the Application and on other sites across the Internet tailored to your apparent interests. We do not do not share with these third parties any information that would readily identify about you (such as your phone number); however, these third parties may have access to information about your Device. We do not have access to, or control over, the technologies that these third parties may use to collect information about your interests, and the information practices of these third parties are not covered by this Privacy Policy.

THIRD PARTY WEBSITES

In addition, the Application and our website may, from time to time, contain links to and from the websites of our business partners, customers and advertisers or other third parties (the “Third Party Websites”). If you follow a link to any of these Third Party Websites, please note that these Third Party Websites have their own privacy policies. As these Third Party Websites are not owned or operated by us, we do not accept any responsibility or liability for the contents of these Third Party Websites and their privacy policies and you access and provide your personal data to these Third Party Websites at your own risk. Please check these policies before you submit any personal data to any such Third Party Websites.

DISCLOSURE OF THIRD PARTY PERSONAL DATA

If you choose to disclose the personal data (including the telephone number) of any third party to us in the course of your use or access of the Application and/or the Services, you hereby represent and warrant that you would have, prior to disclosing such personal data to us, informed these third parties that their personal data will be disclosed to, and obtained the consent from these Individuals for their personal data to be disclosed to, us for one or more of the Purposes.

ACCURACY OF PERSONAL DATA

Where you submit personal data on the Application, you should try to ensure such personal data is accurate, and let us know if such personal data changes so that we are not holding any inaccurate personal about you.

PROTECTION OF PERSONAL DATA

We will protect personal data in our possession or under its control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, you acknowledge and agree that no method of transmission over the telecommunications networks or the Internet, or method of electronic storage, is 100% secure.

YOUR RIGHTS

You may withdraw your consent for us to use your personal data for one or more of the Purposes by writing to our Data Protection Officer using the contact details below. However, please note that your failure to supply certain personal data to us (or if we are not permitted by you to process your personal data), may/would result in us being unable to provide you with the Application and the Services. Depending on the extent by which you do not permit us to process your personal data or the extent of personal data which you do not provide to us, it may mean that we will not be able to provide you with the Application and the Services.

You may request to access and/or correct the personal data currently in our possession by writing to the Data Protection Officer using the contact details provided below. Please note that we may charge you a reasonable fee for the handling and processing of your requests to access your personal data.
CHANGES TO THIS PRIVACY POLICY

We reserve the right to amend the terms of this Privacy Policy at our absolute discretion. Any amended Privacy Policy will be posted on our website. You are expected to check our website from time to time to take notice of any changes we have made as they are binding on you. Your continued used of the Application and/or the Services following any amendment of this Privacy Policy will signify your assent to and acceptance of its revised terms.

MISCELLANEOUS
This Privacy Policy is incorporated into and is subject to our Terms of Use. All capitalized terms used but not defined in this Privacy Policy shall have the meaning ascribed to such term in the Terms of Use. In the event of any inconsistency between this Privacy Policy and our Terms of Use, the terms of this Privacy Policy will apply.
DATA PROTECTION OFFICER
If you want to contact us with specific queries or concerns in relation to this Privacy Policy, or if you have any questions or complaints as to how your personal data is collected, used, disclosed and/or processed by us, please contact our Data Protection Officer at contact@hellonanu.com

By clicking on the ☑ box on the registration page, I consent to you processing, collecting and using my personal data for the Purposes and disclosing my Personal Data to the Permitted Parties for the Purposes.
Privacy Policy last updated: 4th August 2014

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